ITN Mexico has solved the most common problems that affect car dealerships, these solutions improve the operation of the departments, which increases: the satisfaction of your customers, increases employee productivity and profitability of your dealership.

Some solutions offered by our program Service 2000 ®, in post-sales departments are listed below:

Departments: Problems and Solutions

Service Department

1.- Problem: Low sales per customer. It is common to find in car dealerships a lack of maintenance and repair marketing, resulting in low sales per customer.

Solution: ITN created its module Intelligent Sales, that not only raise sales per customer, but also meets the needs of them.

2.- Problem: Poor customer service. A complaint common in the service departments is poor customer care at the facility, which is the result of a combination of factors, among which are: slow reception, lack of customer follow up, bad repairs, etc.

Solution: ITN attacks these symptoms with different solutions, such as Reception Doubling, Call Center Service and TQM.

1.- Problem: High levels of inventory obsolescence. These inventories normally have high percentages of obsolete parts, driven primarily by inadequate purchases or incorrect part types.

Solution: ITN has solved this problem with our program Appropriate Purchases and strict management of parts within the agency.

2.- Problem: Disorganization in the department and frauds. A combination of factors facilitate frauds in this department, among them are the disruption of the department, poor supervision of staff and staff colluded in different areas.

Solution: ITN implements several programs that increase the control, organization and discipline in the area, which helps determine if a fraud in the department is being carried out.

1.- Problem: Lack of control in the department. A common problem in this area is few information, incorrect allocation of work and general disorganization of the department. These problems hinder the operation of the workshop, which ultimately translates to frequent consumer complaints in this department.

Solution: ITN has fully addressed these issues, generating confidence and control in the agencies where our program is implemented.

1.- Problem: Low productivity. Staff productivity is relatively low or unknown by the administrative staff, which reduces profitability.

Solution: ITN has carried out several processes that increase productivity. We also observe closely the performance of each of them with Daily Production Controls.

If you want to know more about the solutions we offer to car dealerships or any other service, please contact us by any of the means indicated on the top left of this page.